Credit card

General enquiries 0800 062 062
Track application 0800 062 062
Lost or stolen cards 0800 062 062
Balance or money transfers0800 933 944
Overseas call +44 (0)1244 672 111*
*Ask the operator to reverse the charges.

Travel Insurance

Emergency medical assistance: Mapfre Assistance+44 (0)1454 640022
Claims and enquiries: Mapfre Assistance Claims+44 (0)1454 640021
Cancellations and Refunds Log in
Replace lost documents Log in

Home Insurance

Quotes and policy enquiries 0844 539 4120
Claims notifications and enquiries 01708 777710

Complaints

We do everything we can to give you a great experience with Fluid. But if you do have a
complaint about your credit card, travel insurance or home insurance, we’re here to help.

Credit card complaints

For complaints about your Fluid card or account, click here
For complaints about the Fluid website or card promotions, click here

Travel insurance complaints

For complaints about the Fluid website, marketing and PR – and for queries about altering or cancelling your policy, click here

Home insurance complaints

For complaints about your Fluid policy, click here

Alternatively, please email: customerfeedback@fluid.co.uk

Or, write to:

Fluid Money Complaints Department,
Media Ingenuity,
3rd Floor,
Holden House,
51 - 57 Rathbone Place,
London,
W1T 1JU

Please include the name of the product that relates to your complaint.